1and1.com is the worst web host company in the world. Not only are they unreliable, but they have also proven that they will screw over even their best customers. I don't expect them to be in business at this time next year.
The most current issue that I'm having with them is that they continue to make it difficult (seemingly impossible) to take back control of domains that I have bought and paid for. Most recently they have refused to transfer my charity domain, www.TheHairFarmer.com to my new registrar and host.
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I spoke to a 1and 1 technical services rep in April 2009 to cancel my account. I was led to believe that the account was canceled. I received no other communication. On Dec. 14, 2009 I received a collection letter from their NCO financial systems stating that I owed 1 and 1 $23.94 and $18.95. I called 1and1, they said my account was not fully closed, only the domain was canceled- not the hosting. I told them I had requested both (and why would I still host if the domain was canceled). Then they told me they sent me ONE email in October to let me know that I owed money. I did not receive this email. They did not send an invoice by mail, call me (they have my phone number) or attempt to contact me in any other way. The 1and1 sales representative acknowledged that I did cancel my domain in April, but hosting was not canceled. I said that when I communicated with Tech Services, I was led to believe that both had been canceled. Next she said that if I paid the collection company, then they would pro-rate back my refund based on the cancelation date. However, I still would have to pay the $18.95 late fee. Then they transferred me to NCO to make the payment over the phone, I found out that I had to pay another $8 to pay via credit card over the phone to ensure that the bill would not be reported to the credit agencies. I had been told by 1and1 that I would not be reported to the credit bureauy and that I had 30 days to pay this bill. 1and1 mislead me again & it cost me a total of $50.89.
ReplyDeleteWe are having a similar issue with these morons and they have locked us out of our site....except we need our domain name and intend to keep it. We have been overcharged, due a credit etc and can not get a straight answer for anyone at this company...Has anyone sought legal action, class action??? or gotta name or email for anyone in the company that can understand english with out popping gum, very thick accents, or want to argue....any management email info please help
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ReplyDeleteI dont know if this is a bit late to say. Hopefully you still monitor this blog.
ReplyDeleteHowever, ICAAN (the organization that regulates domains) states that a registrar (1and1) CANNOT refuse to transfer your domain, unless for a court order or fraud. ICAAN suggests to contact another registrar (I honestly recommend Godaddy) so they can start a dispute. Best of luck!